Branch Manager
Department: South Minnesota 40
Office: S. Minnesota - Sioux Falls, SD
Location: Sioux Falls, SD
Description
Summary:
• Responsible for overall branch operations and personnel to achieve the desired profit
contribution from the branch and to assure satisfaction for customers and employees.
• Meets deposit, loan, fee income, and service quality goals for the branch by managing
sales and service and by leading by example.
• Manages the activities of the branch office ensuring the safety of all assets,
implementation and compliance with company policies, and the supervision of staff.
Essential Duties and Responsibilities:
• Responsible for the development of business to meet sales and marketing objectives.
Directs the office marketing efforts including direct sales, telephone sales, and direct
mail projects.
• Insures the scheduling of personnel is adequate to cover branch needs.
• Contacts customers and business, community, and civic organizations to promote
goodwill and generate new business.
• Actively supports branch personnel in their efforts to sell bank products and services
to bank customers.
• Insures that all sales efforts and customer consultations are performed in a manner
that focuses on a long term customer need satisfaction.
• Supports the bank deposit, lending, trust, and insurance and securities business
through referrals to the appropriate department.
• Makes recommendations to marketing department of any changes and additions
appropriate to the market area.
• Insures that all branch staff provides friendly, courteous, capable service to
customers.
• Compiles and reports financial data as requested by management.
• Perform all CSR and Personal Banker duties and responsibilities as needed.
• Directs, coordinates, and monitors activities to implement institution's policies,
procedures, and practices concerning granting or extending lines of credit, commercial
loans, real estate loans, and consumer credit loans within individual approval
guidelines.
• Assists in the collection of any delinquent accounts or return checks.
• Takes consumer loan and mortgage loan applications. Examines, evaluates, and
processes loan applications within specified limits or with the assistance of direct
supervisor. Approves or rejects consumer loan request up to lending authority.
• Responsible for branch security and maintenance.
• Compiles and reports financial data as requested by management.
• Resolves customer account problems
• Assumes responsibility of site coordinator in the event of a disaster
• Solicits new business and participates in community or other service programs to
develop goodwill.
• Demonstrates personal commitment to excellence in sales and service to customers
and other employees.
• Demonstrates customer service by managing difficult or emotional customer
situations, responding promptly to customer needs, soliciting customer feedback for
improvement and responding to requests for service and assistance.
• Portrays leadership by exhibiting confidence in self and others, effectively influences
actions and opinions of others, accepts feedback from others, and gives appropriate
recognition to others.
• Other duties may be assigned.
Supervisory Responsibilities: Directly supervises employees in the branch office. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Education and/or Experience: Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Certificates, Licenses, Registrations: Valid drivers' license.
Values Statement: Meta Financial employees uphold our philosophy of ‘People Helping People’ by contributing to building a positive team spirit and inspiring and motivating others to perform well. Employees must speak clearly and persuasively in positive and negative situations and continually look for ways to improve and promote quality products and services to our customers.
General sign-off: The employee is expected to adhere to all company policies including but not limited to the Vision, Mission, and Value statements and actively participate in company programs including, but not limited to, Performance Management and Compliance Training. The employee must comply with all provisions of the Bank Secrecy Act and maintain complete confidentiality with all bank business.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Must have excellent verbal and written communication skills and be able to handle self in a professional manner under stressful circumstances with the ability to multi-task and work in a fast paced environment.
Mathematical Skills:Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
Reasoning Ability:Must have the ability to solve practical problems and carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Computer Skills: To perform this job successfully, an individual should be prepared to perform significant portions of their work in a computer based work environment. They should have experience with:
• Microsoft Word, Excel and Outlook
Physical Demands: While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to sit. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
Work Environment: The noise level in the work environment is usually moderate.
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