Business Resource Manager (2)
Department: MPS Administration 017
Office: The Edges - Sioux Falls, SD
Location: Sioux Falls, SD
Description
Summary: This position will be used to build and maintain relationships with clients, processors, associations and other vendors for client implementation. Business Resource Managers also provide ongoing support of Meta Payment Systems prepaid products to new & existing agent partners.
Essential Duties and Responsibilities: Gain an understanding of Meta Payment Systems portals and systems used to implement and support agent clients within a specific region of the United States; complete client implementation within documented timeframes; provide webinar training to newly enrolled clients; handle outgoing and incoming calls to support and build relationships with new and existing clients; continually strive to innovate and improve product offerings; use calls/e-mails to generate client interest in new products via conversational selling; research and problem solve client issues; continually learn and adapt in a fast-paced environment while embracing change; other product and client support as needed.
Supervisory Responsibilities: This job has no supervisory responsibilities.
Education and/or Experience: Required education is an Associate's Degree (A.A.) or 2 years customer/client service experience; or equivalent combination of education and experience.
Certificates, Licenses, Registrations:
Other Skills and Abilities:
Other Qualifications:
- Strong work ethic
- positive attitude and customer focus
- advanced computer skills
- Willing to participate in some Saturday rotation.
Values Statement: Meta Financial employees uphold our philosophy of 'People Helping People' by contributing to building a positive team spirit and inspiring and motivating others to perform well. Employees must speak clearly and persuasively in positive and negative situations and continually look for ways to improve and promote quality products and services to our customers.
General sign-off: The employee is expected to adhere to all company policies including but not limited to the Vision, Mission, and Value statements and actively participate in company programs including, but not limited to, Performance Management and Compliance Training. The employee must comply with all provisions of the Bank Secrecy Act and maintain complete confidentiality with all bank business.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Skills: Excellent written and verbal communication skills; Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Must have excellent verbal and written communication skills and be able to handle self in a professional manner under stressful circumstances with the ability to multi-task and work in a fast paced environment.
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
Reasoning Ability: Must have the ability to solve practical problems and carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Computer Skills: To perform this job successfully, an individual should be prepared to perform significant portions of their work in a computer based work environment. They should have experience with:
- Microsoft Word, Excel and Outlook
Physical Demands: While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to sit. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
Work Environment: The noise level in the work environment is usually moderate.
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